Patient Experience

UPDATED VISITOR GUIDELINES
Effective Monday, August 9th:

  • Normal visiting hours 8:00 am – 8:00 pm
  • Up to 2 visitors per day – including children aged 12 and older, if accompanied by an adult – may visit together in the rehab hospital. 

All visitors must follow COVID-19 protocols while on site:

  • All visitors will continue to be screened prior to entry
  • Visitors must continue to wear a hospital approved mask and appropriate PPE as necessary
  • Visitors should wash their hands or use hand sanitizer often, including upon entry and exit
  • Visitors should practice physical distancing as much as possible
  • Visitors should remain in the patient’s room while inside the hospital. Only those involved in scheduled training sessions should be participating in the therapy gyms.
  • Maintain social distancing 


We aim to provide the most optimal setting for rehabilitation and recovery. To achieve this goal, we offer the following amenities: 

  • 60 private, luxurious rooms with guest accommodations 
  • A unit dedicated to stroke recovery and neurology wellness 
  • Rooms specifically designed to treat dialysis patients
  • Adaptive kitchen for re-learning skills of daily living 
  • Day rooms designed for patients and their families to gather and support one another 
  • Transition apartment where patients can practice their independence before going home 
  • Outdoor healing and mobility courtyard designed to promote safe community re-entry 
  • Outdoor putting green and driving range geared towards a more athletic-focused recovery 
  • Flat-screen TVs 
  • Complimentary Wi-Fi 
  • Chapel for spiritual support 

While visiting or staying with us, it is important to note the following guidelines that ensure the comfort of everyone in the hospital: 

Cell Phone/Telephone

Patients and visitors may quietly use personal cellular phones inside the hospital so long as the devices do not interfere with patient privacy or the hospital’s healing environment.

A telephone is located in each patient’s room.

Cafeteria

Our patients are provided meals approved for their unique health conditions by a team of health care professionals and prepared with each patient’s treatment and recovery in mind.

Visitors to the hospital may purchase snacks or hot meals in the cafeteria, located on the ground level.

Parking

Free parking is provided for patients and visitors in parking lots on the hospital campus.

Flower and Balloon Information

We allow flower and balloon deliveries to patients.

Pastoral/Spiritual Care

Our chaplains are available to address emotional and spiritual issues. Their services include individual and group consultations, prayer support and referrals to spiritual resources upon the patient’s discharge by the hospital.

Wi-Fi

Complimentary Wi-Fi is available for all patients and families. Users should note the connection is not encrypted and users assume all responsibility for access.

Concerns about Our Care?

Our goal is to provide quality of care to our patients. Please call us at 317.585.5411 for any concerns you may have.